Seller Policy
Deborah Harvey (TM) Skincare
SELLERS POLICY - UK
NOVEMBER 2025
1. Product Information
· Products: We sell handcrafted, artisan Shea Butter, Body Butters, and Soaps under Deborah Harvey ™ Skincare.
· Ingredients: All products are vegan, natural, and chemical-free. Body Butters are anhydrous (contain no water), made with rich, fragrant, luxury ingredients.
· Purpose: Products are for external use only. Not tested on animals.
· Compliance:
Products comply with regulations (EC) No 1223/2009 on cosmetic products.
Safety reports are held for all products, produced by The Cosmetic Safety Solutions Ltd.
All sold items are registered with the Government Cosmetics Portal.
· Certifications:
Certified member of The Guild of Craft Soap and Toiletry Makers. Reg No: 8658.
Test Report for Glass Jars by supplier: Quality Source Ltd T/A (CBD bottles, Quality bottles):
TESTED ITEM(S): Leachable Lead & Cadmium.
TEST REQUESTED: European Council Directive 84/500/EEC and its amendments Commission Directive 2005/31/EC
CONCLUSION(S): PASS. 09/04/2025
2. Ordering & Payment
· Orders: Placed via our website [website URL if you have one].
· Payment: Accepted via [list payment methods, e.g., credit cards, PayPal].
· Currency: Prices are in GBP (£).
3. Shipping & Handling
· Shipping Days: Orders are shipped Monday to Friday via Royal Mail 1st Class.
· Delivery Area: Deliveries are made to mainland UK only.
· Dispatch: We’ll inform you via email once your order has been dispatched, including a tracking number.
· Estimated Delivery Times:
o Mainland UK: 1-3 business days after dispatch.
· Tracking: You’ll receive a tracking number via email to track your order.
4. Returns & Refunds
· Returns: Due to the nature of handmade products, returns/exchanges are considered on a case-by-case basis for defective or incorrect items only.
· Refunds:
o If faulty, full refund or exchange.
o If returned due to customer change of mind, refunds are not given but store credit may be offered.
· Process: Contact us at email: info@deborahharvey.co.uk within 14 days of delivery.
5. Allergies & Safety
· Ingredients: All products list ingredients. Check before use. Not responsible for allergic reactions; patch test first.
· Use: For external use only. Discontinue if irritation occurs.
6. Eco-Friendly & Community Commitment
· Packaging: Eco-friendly, supports local communities.
· Ingredients: Finest natural, vegan ingredients, no chemicals.
7. Data Protection & GDPR Compliance
· ICO Registration: Deborah Harvey ™ Skincare is registered with the Information Commissioner's Office (ICO). Registration No: ZB912067
· Data Use:
o We collect personal data (like name, address, email) to process orders and communicate with you.
· Data is stored securely and not shared with third parties without consent, except as required for payment processing (e.g., payment providers) or legal obligations.
· Your Rights:
o Access, rectify, or erase your data.
o Withdraw consent for marketing at any time (via [email/unsubscribe link]).
· Data Retention:
o We retain order data for 6 years for legal/accounting purposes.
· Cookies: Our website uses cookies for [state purpose, e.g., improving user experience, analytics]. See our Cookie Policy for details.
8. Contact Us
· For questions, contact us at [email or contact form URL].
· For data requests/erasure, contact: [email or specific GDPR contact if different].
9. Liability
· Deborah Harvey ™ Skincare is not liable for misuse of products or damages arising from improper use.
· Products are sold in accordance with UK/EU cosmetic regulations.
Notes:
· Trademark: Deborah Harvey ™ Skincare is a registered trademark. Unauthorised use of products/images is prohibited.
· Updates: This policy may change. Check this page for updates.
